They Want A Nice Vista
Client: “I didn’t want XP; I wanted Vista.”
Me: “But you asked for XP.”
Client: “But I want Vista now.”
Me: “I’m sorry, sir, but you signed the form; it says right here in bold letters that there is no return on software.”
Client: “I only signed it. I didn’t read it.”
Me: “Again, I’m sorry; but it’s in bold letters for you to pay attention to it.”
Client: “Maybe YOU should pay attention!”
The client then grabs the form from my hands and runs out of the store. Three minutes later, he comes back in silence.
Client: “…I left the CD.”
He then apologized and returned the form.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
