They Think They Have A Legitimate Complaint But It Comes Up Dry

We’re washing this lady’s car, and it’s just gotten out of the tunnel, so we still have to hand dry it, shine the tires, clean the rims and jambs of the doors and tires, wash the windows and wipe down the dashboard.

We drive the car into the bay to do that stuff, and the lady comes in with her daughter and gets into the car.

Lady: “I’m in a hurry; you don’t need to do all that stuff.”

She then notices the hard water on her hood – we don’t have hard water, and hard water treatment is kind of risky in terms of peeling paint, so we don’t offer it.

Lady: “You didn’t dry my car fast enough! Now you’ve stained the paint with water spots!”

We tried to continue drying (we always hand-dry the car after it goes through the blowers, just to make it super dry) but she swats at us.

Lady: “That won’t fix it! You need to do something better!”

Me: “We can take the car through the tunnel again.”

Lady: “No! I’m in too much of a hurry!”

She then chewed out my manager and drove off. Very strange.