They Think The Service Part Of ‘Customer Service’ Does A Lot Of Heavy Lifting
I work in a grocery store that’s in an affluent area. As a result, we get a lot of rich housewives, some of whom seem to think that because they have an expensive handbag and they don’t have to work they can act a certain way.
I’m working at the customer service desk, selling a customer some cigarettes and lottery tickets when one of these women walks up to me and just hands out a credit card towards me. She says nothing.
Me: “Uh, how can I help you, ma’am?”
Customer: “I want the full service.”
Me: “Full service on what, ma’am?”
Customer: “The full service!”
Me: “I’m sorry, ma’am, I don’t know what you need.”
Customer: “Oh, silly me. You need the list.”
She takes a hand-written shopping list from her expensive bag.
Me: “Did you need help finding something on this list?”
Customer: “No, I need full service! I’m in the red Audi. Do you need my car keys as well or is there a valet?”
Me: *Realizing what she’s asking.* “Are you asking for someone to find all these items for you, pay using your card, and bring them out to your car?”
Customer: “Yes! Full service!”
Me: “I’m sorry, that’s not something we do here.”
Customer: “What?! Since when?”
Me: “Since… ever? We’ve never done that.”
Customer: “But you need to! I usually order online. I can’t do all that myself!”
Me: “It’s really not that hard, ma’am.”
Customer: “But you don’t understand!” *She raises a foot and shows me her painted toenails.* “I can’t do that! I just had my toes done!”
