They Sometimes Forget That We Want To KEEP Our Jobs

(I work at a popular craft store. Our coupon policy states that customers are limited to one coupon per day and cannot combine offers. This week, we have two coupons out.)

Customer: “I’d like to use both of these coupons in my transaction.”

Me: “I’m sorry, ma’am, but I can only use one coupon today.”

Customer: “How come? I don’t understand.”

Me: “It is company policy. Customers are limited to one coupon per day.”

Customer: “Well, can I do two separate transactions?”

Me: “No, ma’am. Unfortunately, you can only use one coupon per day. See, it says right here on the coupon.”

(I read her the coupon policy, which clearly states that customers are limited to one coupon per day.)

Customer: “I still don’t understand. Why can’t I use both of my coupons? Other stores do it.”

Me: “I’m sorry, ma’am. That’s company policy. I can’t.”

Customer: “What if I came back later in the day? You wouldn’t know the difference.”

Me: “Ma’am, I’ll be here until we close.”

Customer: “I don’t understand! Why can’t you do it?!”

Me: “Because, ma’am, I don’t want to lose my job!”

Customer: *complete tone change* “Oh. That makes sense.”

(After that, she didn’t say anything anymore.)