They Should Abandon This Ship(ping)

I work in a call center and distribution center for diet pills. Our company sells a common product, and a lot of companies have similar brand names. People get confused a lot.

Caller: “I need to return these products.”

I take all of his information and nothing is coming up in our system.

Me: “Sir, are you sure you ordered with our company?”

Caller: “Yes! You sent me pills from [address] in Colorado!”

Me: “Sir, we’re located in [City]. We only ship from [City].”

Caller: “How do you know?! You’re just a stupid rep!”

Me: “Well, sir, I’m sitting in a chair in [City], and I can see our shipping department from here.”

Caller: “YOU’RE JUST A STUPID REP! YOU DON’T KNOW ANYTHING! TRANSFER ME TO YOUR SUPERVISOR!”

I transfer him over and my supervisor sits for a few minutes, listening.

Supervisor: “Well, sir, I know we ship from [City] because I’m sitting in my chair in [City] and can see the shipping department from here.”

The caller hung up.