They Seem To Think It’s All In The Wrist

, , , , | Right | February 26, 2019

(I am helping a customer pick out a watch as a gift for his wife. She is not there.)

Customer: “Do you adjust the size of the watch?”

Me: “Yeah, you can bring it into any one of our stores and it’s free of charge.”

Customer: “But I’m leaving back to my country soon. I’m only here on business; can’t you just do it now?”

Me: “Sir, I’m sorry, but I have to have the person here so they can try on the watch and see how it fits.”

(The customer then pulls out his phone and video calls his wife.)

Customer: “Honey, hold out your wrist so she can figure out how many links to take out.”

Me: “I’m sorry, but that won’t work, either. I can’t really tell from a picture how big or small her wrist is. There was another watch you were looking at that offers some links that can be taken out yourself. All you have to do is unclasp them like a bracelet, so you could do that when you get home.”

Customer: “Well, talk to my wife and figure out how tight or loose she wants it, and I can take it from there.”

(He handed me his phone, and I then had to talk to his wife, who didn’t speak a lot of English, about sizing a watch for her. I ended up just sizing it to my wrist, but it’s amazing how often this actually happens. Then I get in trouble with the managers for “being on my phone talking” when, no, I’m just really awkwardly working.)

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