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They Really Should Call Them Help(less) Lines

, , , | Right | March 19, 2010

Me: “Thank you for calling [Cell Phone Service Provider]. How can I help you?”

Customer: “My cable TV isn’t working.”

Me: “I’m sorry, sir, but we’re a cell phone company.”

Customer: “I know, but I thought that you people would be able to help me with that anyway.”

Me: “I’m sorry, but I can only assist you with your cell phone service.”

Customer: “Are you sure?”

Me: “Yes. I’m sorry, but we’re only trained to deal with phones. We don’t know anything at all about cable TV.”

Customer: “Oh, then who should I call?”

Me: “Do you have your cable bill with you?”

Customer: “Yes.”

Me: “Is there a 1-800 number on it?”

Customer: “Yes.”

Me: “You need to call that number.”

Customer: “Oh. Thank you!”


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