They Probably Can’t Count Higher Than Five

, , , , | Right | February 5, 2020

(We have a special right now where, depending on what sandwich you order, for either $4, $5, or $6, you get a small sandwich and a drink. Secondly, you can add bacon or avocado to a sandwich for an extra charge; however, if you do that, the sandwich no longer applies to the $4, $5, or $6 deal. Some people don’t understand that. A customer comes in and orders a small turkey sandwich, which applies to the special, but adds bacon and avocado.)

Coworker: “Okay, that’s [total].”

Customer: “Why is it so expensive?!”

Coworker: “Well, you got a turkey bacon avocado; both the bacon and the avocado are $.75 extra.”

Customer: “But it should be $5 for the sub and the drink!”

Coworker: “Yes, if you got the plain turkey, but you added on the bacon and avocado.”

Customer: “I don’t understand.”

(I finally come over since it seems like my coworker is just going in circles with the customer.)

Me: “All right, so, it comes to [even higher total] because the sandwich is [total] by itself, plus the bacon and avocado which makes it [higher total], plus the drink which makes it [even higher total].”

Customer: “But I got a turkey last night with a drink and it was only $5!”

Me: “Right, but it didn’t have bacon or avocado. Those are both $.75 extra plus the drink.”

Customer: *shakes her head* “I don’t understand.”

Me: “Okay. The turkey with veggies and cheese without bacon and without avocado is [total]. If you add both of those, it becomes [higher total]. Then, if you add the drink it becomes [even higher total]. I apologize; we should have told you the additional charges for the bacon and avocado, so for tonight only, I will ring it through as a plain turkey so it will only come to $5 with the drink.”

Customer: “Okay… Wait, why is it only $5 now?”

Me: “Because this one time I’m not charging you for the bacon and avocado.”

Customer: “So… it comes to what now with the drink?”

Me: “$5.”

Customer: “Oh, okay… Thanks… I’m still confused, but thanks.”

(I ring her through and leave to take care of the growing line. My coworker goes back to the register to ring someone else through only to find the previous customer still standing there.)

Coworker: “Erm… can I help you?”

Customer: “Yeah… I know it came to $5 now… but how much would it be if I added soup and chips?”

(The customer proceeded to hold up the line for another five minutes trying to decide if it was worth it to buy chips and a soup.)

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