They Need To Invent An App For That

, , | Right | April 2, 2019

Me: *answering phone* “[Bank] on [Street]. This is [My Name]; how can I help you?”

Customer: “I need to make a deposit.”

Me: “Are you looking for a branch near you? I can certainly help you with that.”

Customer: “No, I can’t get to a branch right now. I’m at work.”

Me: “Well, we are open until six. You are more than welcome to put your deposit in the night drop or ATM, if you get here after six.”

Customer: “I want to deposit over the phone.”

Me: “Over the phone?”

Customer: “Yes. I have $40 in cash, and I want to put it in my account.”

Me: “Um… Ma’am, you can’t deposit cash over the phone.”

Customer: “Why not?!”

Me: *face-palm* “Because I need the cash here, in person, in order to deposit it.”

(One of my coworkers starts giggling.)

Customer: “But I have it here with me!”

Me: “Ma’am, if I don’t have the cash here, in my hand, I can’t deposit it. My drawer will be off. I will get in trouble.”

Customer: “So, you can’t help me?”

Me: “Not unless you can find a way to shove the cash through the phone.”

Customer: “FINE. I’ll use the ATM. But this is very bad customer service!” *hangs up*

Me: “Holy crap… [Coworker], you’re on phone duty the rest of the day!”

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