They Made An Unsafe Assumption

(A guest calls down to the front desk.)

Guest: “Hi. Yeah, umm. How do I get the microwave in the room working?”

Me: “Sorry, Mrs. [Name], but we don’t have any microwaves in the room.”

Guest: “Yes, you do. It’s on the 2nd shelf of the closet, has a digital screen and my frozen pizza in it, but it won’t start.”

Me: “Madam is this microwave black and with a thick steel door?”

Guest: “Yes.”

Me: “That is not a microwave, but the in-room safe, Mrs. [Name].”

Guest: “Oh!” *obviously embarrassed* “That explains why there was a power outlet on the inside…Thank you.” *click*