They Literally Cannot Put Their Finger On The Problem

, , | Right | October 11, 2020

I work in a high-end luxury retail flagship store in the downtown area. Many important-looking customers in their suits and formal attire shop here frequently on their breaks. It’s late fall or early winter.

Customer: “Excuse me, but these gloves are defective… or maybe even damaged. They have no fingers!”

Coworker: “Oh, okay, ma’am, I’m sorry about that. Let me take them and damage them out.”

Customer: “You’d better! I expected more from this brand!”

Coworker: “I’m terribly sorry about that. Let me get you another pair of gloves.”

My coworker gets a different pair of leather gloves that look similar and have fingers to them for the customer. After the customer leaves…

Me: “Those gloves are designed to be fingerless gloves. There’s nothing wrong with them at all; it’s the style of this design!”

The manager that is usually a stickler overheard and began to laugh so hard he had to take a thirty-minute break, along with every other employee within earshot, approved by said manager.

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