They Just Must Have Been Hangry

, , , | | Right | August 13, 2019

(I am sixteen years old, working as a waitress in a pizza place that also has a dining area with a dinner menu. This pizza place happens to have a Monday/Tuesday pizza special where the base price of a large pizza is $10.99, a lot cheaper than the usual $13.49. Since it is such a great deal, the offer only applies to takeout and delivery orders. The restaurant is small, so I often answered phones on top of my waitressing duties. A couple comes in and sits in the dining area, ignoring the “Please Wait To Be Seated” sign.)

Male Customer: “We’d like a large plain pizza for that $10.99 deal.”

Me: “I’m sorry, sir, but that deal only applies to takeout or delivery. I can still get you a pizza, but it will be the normal price.”

Male Customer: “That’s not true. I come in here all the time and the big guy always gives me the deal. Who are you? I’ve never seen you before.”

(He can’t mean the owner, who is very strict about prices, and I have worked Mondays and Tuesdays every week for almost a year, so I know he has to be lying.)

Me: “I’m sorry, sir, but I’ve worked here for over a year and I don’t think we’ve ever had the deal for dine-in pizza, but I’ll ask a manager for you.”

Manager: “No, we’ve never done the deal for dine-in. It’s regular price.”

Male Customer: “Fine, we’ll take the pizza, but make sure it’s well done. I’m sending it back if I don’t like it.”

(Their pizza is soon ready.)

Me: “Here’s your pizza, folks, well done. Would you like some garlic or parmesan cheese?”

Male Customer: “Of course we would. How else would we eat pizza?”

(About five minutes after they started eating, I go back to check on them and the woman, who had been pretty silent up to this point, speaks up.)

Female Customer: “Excuse me, but how old are you?”

Me: “I’m sixteen, ma’am, but I’ve been working here for over a year, as I said.”

Female Customer: “Well, good for you. I’m sorry about the way he treated you, but you handled him very well. You stayed so calm; it was very mature of you.”

Male Customer: “Yeah, I’m sorry about that. I must have been really hungry. If I were you, I would’ve told me to get the f*** out.”

Me: “Thank you for apologizing. I do my best to make sure everyone is happy, but I still have to follow the rules.”

(They ended up leaving me a tip worth more than their bill. They started out terrible but made up for it in the end.)

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