They Have You Sized Up As A Problem Customer

, , , , | Right | July 18, 2019

(I am a younger-looking bloke and I work in a sports shop that sells a whole range of shoes and football boots. I have a pretty good rep for football. A customer walks into the football area.)

Me: “Hey! How are you today? Is there anything I can help you with?”

Customer: “Yeah?! I need to get some football boots!”

Me: *put off guard because she is yelling* “Great! How can I help you?”

Customer: “Well, I don’t know what I’m looking for! Aren’t you meant to tell me what I should get?”

Me: “Yes, but I need to know what you are looking for, like certain brands, colours, styles, price range—”

Customer: “Well, I don’t bloody know. I was thinking you could just tell me and I could get them; is it that hard?”

Me: “I can do that; however, it will be a lot easier on both of us if you can give me some sort of idea of a boot you are after.”

Customer: “Argh! Fine, if you must know!” *reaches over my shoulder to the junior football wall which I had been trying to close out because I saw her foot and it clearly wasn’t a kids size* “This one looks all right! I want this in a nine.”

Me: “I’m sorry, but that one is a junior football boot. However, we do have a similar one in the adult sizes over here.” *points back to the way we were before*

Customer: “But I want that one.”

Me: “I know, but we do not have that one in your size.”

Customer: “How do you know what size I am looking for? Are you some sort of freak kid who looks at feet and can tell what size just from looking? Probably have a foot fetish, as well.”

Me: “I can assure you I am not, and as for your size, you asked for a size nine earlier when you pointed the kids’ boot out.”

Customer: “WHO SAID THESE BOOTS ARE FOR ME?! DO I LOOK LIKE I PLAY SPORTS?!”

Me: *trying my hardest not to snap at her* “Oh, okay, so these aren’t for you. That will make it a little trickier, not having whoever these are intended for so we can’t size them up.”

Customer: “It’s okay! I checked the shoe size before I left the house.”

Me: “Okay, but just a warning: as it is a football boot, its sizing is slightly different, so we may get a close size, but with a thicker football sock she may even go up a size. We won’t know that without sizing her up properly.”

Customer: “No, she doesn’t need to go up a size. Trust me.”

Me: “Okay, sure then would you like those ones that I showed you earlier in her size?”

Customer: “YES! WAS THAT SO HARD?”

Me: *ignoring that last comment* “What size were you after?”

Customer: “I told you before! It is a nine!”

Me: “A nine in US or UK sizing? And is this a women’s size nine, or did you size up her last pair of boots?”

Customer: “In the shoe, it said nine US! And of course, it is a women’s shoe!”

Me: “Okay, well, we only have two pairs of football boots that are women’s sizing specifically, but you can go into men’s sizing and go for a size 7.5 US, which is equivalent to a nine US.”

Customer: “NO, it’s not! Stop making up bulls***! I want to talk to your manager!”

Me: *relieved because I am going to snap pretty soon* “Sure! Let me go get him for you.”

(I come back with my manager.)

Me: “Okay, this customer here is having an issue wi—”

Customer: “YOUR LITTLE SIXTEEN-YEAR-OLD EMPLOYEE HERE IS MAKING UP BULLS***!”

Manager: “Really, are you sure? You are talking about football boots, I assume?”

Customer: “Well, we are in football, aren’t we?!”

Manager: “I find this really hard to believe, as he is most likely our best to talk to regarding anything football related. What has he said?”

Customer: *points at me* “HE HAS BEEN TELLING ME THAT THERE ARE ONLY TWO BOOTS FOR MY DAUGHTER!”

Manager: *looks at me* “Is this true?

Me: “Not at all. I said there are two boots specifically made for women’s sizing, or else she can try a men’s in a 7.5 US because she is after a nine US in women’s. But this customer isn’t wanting either of them, and she refuses to believe there’s a difference between men’s and women’s sizing.”

Manager: *to the customer* “Everything that I have been told he has said has been correct. Were there any other issues?”

Customer: “Yeah! Try getting rid of some of the new incompetent workers because they are driving customers out the door!”

Manager: “This 18-year-old has been with us for two years now and I don’t plan on getting rid of him as he has an incredible knowledge of our range. If there are any other issues here, let me know, but if not, you have a great day and I hope to see you in our store again.” *walks back to his office*

Customer: “Okay, then. Give me that boot in a nine!

Me: “That will not fit her; it will be too big.”

Customer: “I KNOW HER SIZE!”

Me: “Okay, if you insist. Here is that boot in a nine…”

Customer: “SEE! WAS IT THAT HARD?”

Me: *back into sales mode* “Is that everything you were after?”

Customer: “YES, IT IS!” *seems like she just conquered the world or something*

Me: “I hope you enjoy the rest of your day. See you next time!”

(Four hours later, guess who walks in with her daughter?)

Me: “Oh, back again?”

Customer: “On second thought, can we try that other size?”

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