They Have Some Hangups Over Waiting

, , , , | Right | September 21, 2018

Me: “Thank you for calling [Store]; [My Name] speaking. How may I help you?”

Caller: “Hi, this is [Caller] calling from the customer service department, and I have a customer on the line who called about a specific issue at your store. Can I transfer the customer through to you?”

Me: “Sure.”

Caller: “Okay, I have you on the line with the store you’ve been dealing with. I hope everything gets sorted out.” *hangs up*

Me: “Hello, how can I help you?”

(I can hear someone yelling in the background, but no one answers me.)

Me: “Hello? Is someone there?”

(The caller is shouting, but it’s as if the phone is sitting on a table and the caller is yelling at someone else in the room.)

Caller: “I don’t understand why they can’t just fix this problem for me! I’ve talked to three people already and now I’m waiting to talk to someone else!”

Me: “Hello? Can you hear me?”

Caller: “Because they keep saying the right people aren’t working! They said they’d send me the file, but now I’m stuck on the phone and no one’s answering me!”

Me: “Hello? I’m right here. How can I help you?”

Caller: “They said they’d email the file over to me, but I don’t have an email yet, and now I’m on the phone!”

Me: *to my coworker* “I don’t know what to do… There’s someone there, but they’re just yelling at someone, and I don’t think the phone is even in their hand.”

Caller: “I can’t believe I’m still waiting! All I want is my d*** file!”

Me: “Okay, I’m going to hang up now. If you can hear me, I’m hanging up.”

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