They Have A Membership Card To The Entitlement Club
It is late, my husband and I are picking up some prescriptions at the only twenty-four-hour pharmacy in our area, and we decide to get some much-needed OTC meds for the household. As it’s so late, there is only one cashier. We stand the appropriate six feet back, both in masks per state ordinance. There is a gentleman ahead of us at the register who is taking an exceptionally long time because his total is “unsatisfactory”. I should note he is NOT wearing a mask and is getting uncomfortably close to the cashier.
Customer: “Okay, go through the items again and tell me every price.”
Cashier: “All right.”
The cashier begins reading the list, for what is probably about the third time.
Customer: “No! No! Your signs say those things are cheaper!”
Cashier: “Like I told you before, sir, those prices are with our store card, which I can sign you up for. It’s free.”
Customer: “Absolutely not! Go through it again and give me the correct price!”
At this point, he is leaning over the register and is basically inches from her face. Since the cigarette shelves are right behind her, she cannot step that far back. Finally, I walk forward with my store card.
Me: “Here, scan mine. I have kids at home and want to get out of here.”
Cashier: *Obviously relieved* “Thank you.”
Customer: “Hold on, I need to grab a few more things, then!”
We all groan, but whatever will hurry him up. He comes back, adds about ten more things to be scanned, and then steps back. The cashier stares at him, as do my husband and I. After a few minutes, he snaps his fingers and glares at me.
Customer: “Well?! What are you waiting for!”
Me: “Huh?”
Cashier: “Sir?”
Customer: “She scanned her card. Hurry and finish this so I can leave!”
Cashier: “Sir, it’s totalled out. Now you just have to pay. Did you need something else price- checked, or…?”
Customer: “But she scanned her card!”
Me: “And…?”
Customer: “Then scan it again or something, but hurry up!”
Me: “I’m not sure I follow.”
Customer: “Hurry and pay so I can leave; you scanned your card already once!”
I suddenly realize he thinks I offered to pay for his items.
Me: “Dude, I just scanned the discount card. I’m not paying for your stuff!”
Customer: “Well, why else would I get the rest of the stuff I needed?! Oh, my God, f*** this! F****** poor people!”
He shoved his items over the counter at the cashier and stormed out. We all just stood there in shock. Not only did he think I was offering to pay, but he actually added MORE stuff. I guess late nights always bring out the weirdest people.
Question of the Week
Have you ever met a customer who thought the world revolved around them?