They Get No Credit For Realizing
(This kind of conversation happens on a daily basis:)
Me: “Would you like to sign up for [Store Credit Card]?”
Customer: “Is it a credit card?”
Me: “It is a credit card; however, you get [list of benefits].”
Customer: “Yeah, sure.”
Me: “Okay, just to confirm: you do understand it’s a credit card, correct?”
Customer: “Yeah, yeah, sure.”
Me: *proceeds to sign customer up*
Customer: “Hang on. Is this a credit card?”
Me: “Er, yes, it is a credit card, as I explained.”
Customer: “Oh, then I don’t want it.”
(Every. Single. Day. You’d be amazed how many of them will get all the way to the point of officially being signed up before they suddenly realise it’s a credit card and that they don’t want it.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
