They Don’t Really Care About Us
It’s at the end of June 2009, and I am doing call center customer service for a cable company.
Caller: “My cable is out!”
Me: “I can see that. You’re in the Philadelphia area, which is very busy at the moment. I won’t be able to get a tech out to you for a couple of days.
Caller: *Suddenly screaming* “Racists! You cut my cable because [Company] doesn’t want Black people to know that Michael Jackson is dead!” *Click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
