They Don’t Have A Heart, Or Lungs…
(Every year, the bookstore where I work does a book drive at Christmas. The books purchased by customers are donated to a local charity, which changes every year. As I am ringing up one customer:)
Me: “And would you like to purchase a book to donate to the Holiday Book Drive?”
Customer: “Where are the books going?”
Me: “This year, they’re going to the Heart and Lung Unit of [Local Kid’s Hospital].”
Customer: “Oh. No. If it was cancer, I’d donate.”
(Fortunately, the two customers next in line overheard, and both of them purchased several books to donate!)
Question of the Week
Have you ever served a bad customer who got what they deserved?
