Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

They Don’t Beliebe You

| Right | January 30, 2017

(I work in a movie theater. A while back on a Friday afternoon, we were waiting for the next crowd to come in when the phone rang. I answered it.)

Me: “Hi! Thank you for calling [Movie Theater]. How can I help you?”

Caller #1: *clearly a middle-school or high-school-aged girl* “Yeah, is, uh… [Pop Star Concert Movie] showing anytime around eight pm?”

Me: *checking our schedule* “Oh, I’m sorry, but it looks like our theater won’t even be getting that movie. I’m so sorry.”

Caller #1: *shocked* “Why?”

Me: “I can’t know for sure, but I’m guessing it’s because those sorts of movies tend to be very front-loaded here at the theater. Opening weekend, they’ll be packed, but starting the following Monday, attendance drops to near-zero for the rest of the theatrical run here. So we tend not to get those films, as we sometimes lose money on them when nobody shows up after the opening weekend.”

Caller #1: “That doesn’t make any sense. I’m sure you’re going to get it!”

Me: “I’m sorry; it doesn’t look like it’s on the schedule at all during the next week-and-a-half.”

Caller #1: “Oh, okay.”

(The caller hangs up. Less than two minutes later, we get another call. The caller ID in the theater shows the exact same number. I answer.)

Me: “Hi! Thank you for calling [Movie Theater]. How can I help you?”

Caller #1: “When are you showing [Pop Star Concert Movie] tomorrow?”

Me: “I’m sorry. We’re not getting that film. It’s not on our schedule at all.”

Caller #1: “Let me talk to someone else.”

(I hand the phone to a coworker who explains to the caller again that we won’t get the film. My coworker hangs up and informs me that the caller was under the impression that I was lying to them. Less than 30 seconds later, we get a call from another number, and I answer. When I pick up, I can hear the same person who called before in the background. She’s made a friend of hers call!)

Caller #1: *quietly in the background* “Ask them when they’re playing [Pop Star Concert Movie]! They keep lying to me and saying they aren’t getting it.”

Caller #2: *quietly* “Okay.” *louder, directed to me* “Hi, when are you playing [Pop Star Concert Movie]? My friend really wants to see it.”

Me: “I and another coworker have already explained to her twice that it isn’t playing at this theater.”

Caller #2: “But she says it is.”

Me: “…but it isn’t.”

Caller #2: *quietly to her friend* “He says they aren’t playing it.”

Caller #1: *angry* “Yes, they are!”

Caller #2: *to me* “She says you are.”

Me: “Well, then, she can check the schedule online herself. She will clearly see that it isn’t playing here.”

Caller #2: “Okay.”

(She hung up. We got about four more calls throughout the next two hours from both the original and friend’s phone numbers. Our manager finally had to call them back and tell them bluntly to stop calling. We later received a complaint from this same person, who suggested we weren’t showing the film just to “spite” her personally.)

Question of the Week

Tell us about the most outrageous request a customer has ever made!

I have a story to share!