They (Dead)Bolt Straight To Blaming You
(I work in a hotel. A woman in high heels and a business suit marches up.)
Customer: “Your keys are not working!”
Me: “I’m sorry about that; let me test them.” *tests* “Huh. You’re in [Room], right?”
Customer: “Yes, but I tried them multiple times and they just give me a yellow light.”
Me: “Yellow light means that someone’s in there and they’ve thrown the deadbolt. Let me call them.”
(I call but get no answer.)
Customer: “My husband is staying with me, but he’s not in the room! He must’ve stepped out!”
Me: “Can you call him on his cellphone?”
Customer: “Tried to, but no answer. Anyway, it’s your key machine that’s not working!”
Me: “Okay. Well, let’s go up and see what’s what.”
(We went up the elevator, and the woman kept complaining that it was the keys all the way there. We finally reached the door and I knocked, and lo and behold, the husband answered with a “WHAT?!” How did the woman thank me? By slipping in and slamming the door as hard as she could in my face!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.