They Can’t Wrap Their Heads Around It

, , , , | | Right | June 10, 2019

(My store offers gift wrapping services. A few times a week, I have some version of this conversation:)

Customer: “I heard that you guys do gift wrapping.”

Me: “We do! What would you like wrapped?”

(The customer chooses paper, ribbon, etc., and prepares to pay.)

Me: “All right, it will take me probably about 15 to 20 minutes to wrap this, so if you want to continue shopping or get something to eat or drink and come back, that’s perfectly fine.”

Customer: “It will take that long?!”

(Then, I usually give some variation of “I’m the only one here, we’re busy right now, etc.” What I wish I could say: “Do you want me to make it look good, like you’re paying me to, or do you just want me to slap it together? If you were going to wrap this, how long would it take you?”)

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