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They Can Only Focus On One Number At A Time

, , , , | Right | June 2, 2021

We have a rewards program to get sale prices, discounts, and coupons. To use the rewards, we can scan the card or type in the customers’ phone numbers. When asking a customer if they are part of the program, I always say:

Me: “Do you have a [card] or phone number to enter?”

I long ago lost count of the number of people who say, “No,” but after I back out of that screen, they say, “But I do have a phone number!” Maybe it’s just me, but I don’t understand why they can’t put that answer all in one sentence!