They Can More Than Bali Understand You
(I work as a hostess for the restaurant of a hotel which is five minutes away from the Eiffel Tower. As such, our terrace has a gorgeous view, and you can see the feet of the Tower from our tables inside. This makes my job a little difficult as every visitor wants to have “the best view,” and I have to accommodate them. As I’m part Indonesian, I speak it fluently, but rarely see any Indonesian tourists. It is in the middle of winter, and we have no heating on our terrace. A family of three enters the restaurant.)
Me: “Hello! How may I help you?”
(The youngest daughter, who I suppose is the only one who can speak English, replies:)
Customer: “Hi. We would like to have dinner outside.”
Me: “I’m really sorry, but our terrace is closed because of winter.”
Customer: “Well, open it for us.”
Me: “Sorry, but I have no waiters available to serve you outside, and we have no heating; I do have tables available inside, though.”
Customer: “We don’t mind the cold; just bring us the food outside and we’ll eat outside.”
Me: “Sorry, but I’m just following my manager’s orders, and we’re not going to leave you to eat in the cold! I can find you a nice table with a view inside if you want!”
(The customer turns to her parents.)
Customer: “Dia bego deh, katanya ngga boleh duduk diluar, pasti dia aja yang ngga mau kerja.” *She’s an idiot, she’s saying we’re not allowed to sit outside, but I’m sure she just doesn’t want to work.*
Me: “Ada meja didalam kak, bisa keliatan juga Eiffel Towernya.” *I do have tables inside where you can see the Eiffel Tower.*
(The mum started smiling and asked me where I was from in Indonesia, and the daughter turned white as a sheet and dragged her parents out of the restaurant. I just burst out laughing. This story always makes me laugh when I think about the years I worked in that hotel. Another question I have been asked while working there included, “Can we walk from here to the Eiffel Tower?” while literally staring at it.)
Question of the Week
Tell us your most amazing work-related story!