They Be Calling Morning, Noon, And Night
(I’m setting up my bar in the morning. On Sundays, we open at noon. I hate when the phone rings in the morning because I have a lot of prep work to do and it’s usually stupid questions or sales calls. The phone rings at 11:00 am.)
Me: “Hello, [Bar].”
Customer: “Hi, I was just wondering what time you open.”
Me: “We’ll be opening our doors at noon.”
Customer: “Thanks!”
(I continue setting up, doing the usual prep of making roll-ups and cutting a lot of fruit. At 11:55, the phone rings. It’s the same customer as before.)
Me: “Hello, [Bar].”
Customer: “Hi, I know you open at 12, but my family and I are outside now. Could you let us in?”
Me: “I’m sorry, but I’m not allowed to open the doors before our opening time.”
Customer: “But it’s just five minutes!”
Me: “I’m sorry, but the doors will be open at 12.”
(It’s finally noon, so I grab the keys and head towards the front door. Before I get there, the phone rings again, so I walk back to behind the bar to answer it.)
Me: “Hello, [Bar].”
Customer: “It’s 12; why aren’t the doors open?!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.