They Are Totally Out Of Order

, , , , , | Working | February 15, 2018

(My boyfriend and I are at a café waiting for my sister. The waitress comes and gives us menus. We take some minutes to choose and are ready to order.)

Waitress #1: “Hello! Are you ready to order?”

Me: “Yes! I’m interested in a cappuccino, but do you have any plant-based milks available?”

Waitress #1: “Yes, we do; we have soy, almond, and oat milk.”

Me: “Oh, that’s great! We’ll have two cappuccinos with almond milk, a salad, and a [Meal].”

Waitress #1: “Great. I’ll be right back with the drinks.”

(A couple of minutes later she returns with our drinks. We enjoy the coffee and chat. About half an hour later, my sister arrives and joins us. [Waitress #2] takes my sister’s order. We tell her we have already ordered. All seems well. My sister gets her food, even though we ordered about half an hour prior to her. I start to notice that most of the customers who came after us are eating their food already. I go to the register to address the concern.)

Me: “Hey. I’m sorry, but we ordered about an hour ago and still haven’t gotten our food. Unfortunately, I don’t have much time left.”

Waitress #1: “It’s very busy, and there’s a waiting time of about an hour. The cooks are already preparing your meal; it should be out soon. I can tell the cooks to hurry up.”

Me: “Oh, all right. Thank you!”

(I ordered a salad that doesn’t need much preparing time. Later the waitress comes to our table.)

Waitress #1: “So, the kitchen doesn’t have your order. Who took your order?”

Me: *baffled at this point* “You were the one that took our order.”

(She shows me her notebook at a random page.)

Waitress #1: “See? There’s no order! You didn’t order. What did you order?”

Me: “Two cappuccinos, a salad, and a [Meal].”

Waitress #1: “I’ll be right back with your cappuccinos.”

Me: “No, you already brought us our cappuccinos an hour ago. Look: I’d just like to pay for the coffee and leave.”

(Just to be sure, I went to the cashier to pay. I’ve never in my life had a waitress show me her notebook. She never did apologize for that situation. Later I realised I could’ve just left without paying anything, since I “never placed an order.”)

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