They Are So Not Ready For Blu-Ray
(A couple, perhaps in their 40s, comes into our bookstore.)
Customer: “Do you have any videotapes?”
Me: “Do you mean DVDs or actual videotapes?”
Customer: “Videotapes.”
(I show her the shelf where we have a few old movies that have come in with boxes of books. She stands there looking confused for a surprisingly long time, and then says:)
Customer: “I guess I mean CDs.”
Me: “Are you sure you don’t want DVDs?”
Customer: “No, CDs.”
(I show her where the CDs are. She looks at a few.)
Customer: “No, this is just music. I wanted movies.”
(I showed her the shelf of DVDs and sat down to practice a few mental head-desks. By the way, the man said nothing during this whole transaction.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
