They Are In The Lower Percentile
(I’m a sales associate at a popular clothing store. I’m in the middle of an eight-hour shift on Black Friday when a customer calls on the phone. The customer speaks in a very confused tone the entire time.)
Me: “Hi, thank you for calling [Store]! This is [My Name] speaking; what’s on your wish list?”
Customer: “Hi. So you guys are having a sale, right?”
Me: “Yep! Everything is 40% off today!”
Customer: “Okay. So is that 40% off our entire purchase, or 40% off each individual item or our purchase?”
(Thinking I must have heard her incorrectly, I just repeat myself)
Me: “Right, everything in the store is 40% off today.”
Customer: “Okay. Well, whoever rang me up today clearly did it wrong. They rang my entire purchase as 40% off, instead of each item separately as 40% off.”
Me: “Well, that adds up to the same thing.”
Customer: “Wait, really?”
Me: “Yes, 40% off the entire purchase is the same thing as 40% off of each thing in the purchase.”
Customer: “Oh… thanks.”
(The customer hangs up. My coworker is staring at me.)
Coworker: “Please tell me that did not just happen.”
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