They Are In The Lower Percentile, Part 2

| Right | April 16, 2017

(I work in a well-known department store which is famous for having frequent sales.)

Customer: *holding up two dresses from the sale rack* “Are these the same price?”

(I look at the labels which she too would have seen, both are reduced by 50%, Dress A was £10 and is now £5, and Dress B was £16 and is now £8. I point at the labels and say the prices.)

Customer: *smiles* “I only want these if they’re the same price. Can you check and see if they’re the same price?”

(I scan them and repeat what it says on the labels.)

Me: “You see, they were different prices to start with, and they’re still different prices.”

Customer: *still not understanding what I am saying* “I only wanted them if they were the same price…”

Me: “They’re not the same price.”

(I realise now that she thinks them both being the same percentage off makes them the same price. I don’t know what to tell her. I want to tell her how stupid she is but I’d lose my job.)

Customer: “Can you check?”

Me: “I just checked. Look, their current price is on the labels, and that’s exactly what the scanner is telling me. 50% off 10 is 5 and 50% off 16 is 8.”

(I know checking them again won’t change their price but she is just smiling at me, still confused.)

Customer: “I only want them if they’re the same price?”

(I feel like screaming. I don’t know what she wants me to do.)

Me: “Sorry, they’re not the same price. They’re different prices. They’re different dresses and different brands and differently priced, even in the sale. It’s the same percentage but different price.”

Customer: “I only wanted them if they are the same price…” *walks off smiling, but looking very confused*

(I was so frustrated I ran to the break room so that I could calm myself down.)

 

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