These Vegetables Have Gone Rotten

, , , | Right | October 12, 2018

(I’m working at a sandwich shop when a customer comes through our drive-thru. The coworker at the window calls out the order, and another coworker and I make the sandwich. Our sandwiches are ordered by number. We make a fourteen. As it’s handed out the window, I say:)

Me: “Enjoy your fourteen!”

(The customer pulls away and the window coworker says:)

Coworker: “Oh, no! That was supposed to be a thirteen [vegetarian sandwich]!”

(I try to flag the customer down, but he is gone. A minute later, the customer pulls up to the window honking his horn repeatedly. I lean out the window.)

Me: “Sorry about that, sir; we just realized our mistake. We’ll replace that for you and give you a free bag of chips.”

Customer: “I don’t eat meat, man. I don’t want any f****** chips. I want a refund and two free sandwiches.”

Me: “Let me get my manager, please.”

(The manager comes up and the customer starts yelling:)

Customer: “If I had taken a f****** bite of this, I’d have spit it back in your face. I’m disgusted and offended that you’d even serve this to me!”

Manager: “Sorry about that, sir. It was a simple mistake. I’ve refunded you for your sandwich, and here are those two vegetarian sandwiches. I’ve also thrown in a free bag of chips and a cookie.”

(We took the other sandwich and it hadn’t even had a bite taken out of it. Later, we received a call that we’d gotten a corporate customer complaint over a simple misheard number and two free sandwiches. Just because you’re offended doesn’t mean you have the right to ruin other people’s days.)

1 Thumbs