These People Would Be Better Off With Jars Buried In Their Yards
I work in a bank. The following scenario happens multiple times a week. Our deposit slips are clearly labeled and very easy to figure out.
Customer: “I want to make a deposit.”
Me: “Sure thing! Here’s a deposit slip.”
The customer stares at the deposit slip blankly.
Customer: “What do you want me to do with this?”
Me: “Fill out the parts you know, and I’ll take care of the rest.”
The customer pushes the slip back toward me.
Customer: “I don’t know any of it.”
Me: “You don’t know your name?”
Customer: “What?! Of course, I do!”
Me: “Great! Put your name where it says, ‘Name,’ please.”
And every time, I can see the wheels turning as the customer finds the line that says, “Name,” with text bolded and in all caps.
Customer: “Oh.”
Multiple times a week!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.