These Delays Are Heating Up

, , , , , | Right | July 13, 2018

(I work in the deli department, and on weekends we close the store at six. We are a little late closing because there were customers finishing up their shopping, and we are now cleaning the last slicer and preparing to go home. A lady and her child sneak their way into the store right before we lock the doors.)

Customer: “Can I get a sandwich?”

Coworker: “We are currently closing right now—”

Customer: “Please? It’s an easy one.”

(We ask our manager, and she says yes, since it’s easy.)

Coworker: “Okay, what kind of sandwich?”

Customer: “Chicken salad with lettuce and tomatoes.”

(My coworker goes to work on it.)

Me: “Is that all you need tonight?”

Customer: “No, I need two more sandwiches. I’m waiting for my other daughter to get here.”

Me: “Um… Is she in the store?”

Customer: “She should be.”

(Her child looks around the store but comes back shaking her head.)

Me: “I’m sorry, ma’am. Your daughter must have gotten locked out of the store. We already closed the doors tonight, since we close at six.”

Customer: “Oh. Hang on; I’ll call her.” *a minute later* “Okay, we need two chicken parm sandwiches.”

Me: “Okay.”

(I go to make them. We are all starting to get annoyed, since it’s now 6:15 and we want to go home. These sandwiches I’m doing need to be heated up. I heat them up for three minutes each, so they are really hot.)

Me: “Here you go, ma’am. Would you like anything else?”

Customer: “No, thank you. That’s all… Wait. These sandwiches feel cold!”

Me: “I’m sorry, ma’am. I did heat them up for three minutes each. We don’t toast the bread, so that’s probably what you feel.”

Customer: *giving massive attitude now* “Well, I don’t like it. They are way too cold. Heat them up for four minutes longer!”

Me: *extremely irritated, but acting nice* “No problem, ma’am.”

(Four minutes later.)

Me: “Here you are, ma’am. Are they all right now?”

Customer: “They are a lot better! Why didn’t you do this from the start?! And you should have a sign saying when you close!”

(We do; it’s on the door right when you walk in.)

Me: “Anything else, ma’am?”

Customer: “No, I’m all set… Actually…”

(She then proceeds to ask for multiple types of salads and entrees in our case, and asks for sliced cheese, so now we have to clean the slicer over again. Then, she finally leaves.)

Manager: “So much for it being quick.”

(We all left at 6:45, and as we were leaving we saw her just now getting to the cashier to pay for her stuff.)

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