These Days Gray Is Now Space Gray And Green Is Now Midnight Green
(I work in the ladies’ shoe department in the local mall. A woman approaches me asking for a specific brand of sandals which we carry in three colors: white, brown, and black, or as the manufacturer calls them, pearl, nubuck, and licorice.)
Customer: “Can I get [sandal] in black?”
Me: “Of course, ma’am! Can I get—”
Customer: “You know, I was at [Location in the next town over] and they said they had them in black, but they looked gray to me, you know?”
Me: “Oh, wow. Well, we don’t even carry them in gray at this location. Can I get your size?”
Customer: “Eight.”
(I go and bring back the shoe in black. She seems delighted with them and I give her space so she can make up her mind, and so I can attend to my other customers. Later, she flags me down.)
Customer: “I just noticed that you brought me the wrong color.”
Me: “I’m so sorry, ma’am. Did you want them in white or brown?”
Customer: *holding the black shoes* “No, I wanted them in black.”
Me: *not sure what to say* “Umm…”
Customer: “Look, the box says, ‘licorice,’ not, ‘black.’”
Me: “Ma’am, licorice is just another name for black.”
(We go back and forth about this a couple of times until she finally explains.)
Customer: “I’m pretty sure that black is darker than this and less shiny.”
Me: *knowing that this particular style does not come with a matte finish* “Oh, okay, ma’am.”
Customer: “I really do like these shoes; I just wish you had them in black. If I can find them in black somewhere else, can I return them?”
Me: *explains return policy*
(After she makes her purchase and leaves:)
Coworker: “Did that really… just happen?”
Me: *sighs*
Question of the Week
Have you ever served a bad customer who got what they deserved?