These Customers Have Totally Checked Out

| Right | December 14, 2015

(The customer returns $680 worth of purses.)

Me: “Okay… so that will be $680 going back onto your Visa card.”

Customer: “I can’t have cash?”

Me: “No, we can only do returns in the way that you made the purchase and it says here that you used your Visa card.”

Customer: “I just want the cash.”

Me: “I can only give you your money back in the way you paid. So $680 will be going back onto your Visa card.”

Customer: *looks at me like I’m stupid and calls her husband over*

Husband: “She just wants cash.”

Me: “Yes, well, if she had paid in cash I would be able to do that, but since she used her Visa card the money will be transferred back onto that account.”

Customer: “So, they are going to send me a check?”

Me: “No, the money just gets transferred back into your account.”

Husband: “But she already paid that.”

Me: “Exactly, and now that we are doing the return she will be getting that money back on her account.”

Husband: “So, they are going to be sending her a check.”

Me: “No, it will be transferred onto her Visa card.”

Husband: *looks at wife* “They will just send you a check.”

Me: “Okay… here’s your receipt. Thank you.”

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