These Capitalists Hate Robots
(This entire exchange takes place over online chat.)
Me: “Good afternoon. This is [My Name]. How can I help you today?”
Customer: “I DON’T UNDERSTAND THESE ROBOT NUMBERS!”
(It is very common for people who are requesting one of our visitor guides online to struggle with the captcha.)
Me: “Are you trying to request a visitor guide?”
Customer: “YES!”
Me: “If you are having trouble putting your request through, I can enter it manually. I just need your name and address.”
Customer: *gives information, still in all caps*
Me: “Okay, I will process that and it should be out to you in seven to ten business days. Is there anything else I can do for you?”
Customer: “WAIT! I WASN’T READY TO END CHAT!”
Me: “That is okay; I have not ended the chat yet.”
(Five minutes later with no other communication…)
Customer: “OKAY, I’M READY TO END THE CHAT NOW… BYE!”
(I don’t even know.)
This story is part of our crazy-online-shoppers roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?