Thermodynamics, You Take It From Here, Part 22
Caller: “You guys are charging me more without approval! My bill is very high, and I never turned the thermostat up!”
After going through security and confirming what bill the caller is talking about:
Me: “So this is your winter bill, sir. It’s normal for it to be higher in winter because—”
Caller: “That doesn’t make any sense, you’re an idiot, I told you I never turned the thermostat up! Jesus, would you listen?!”
Me: “Sir, I understand that you did not turn the thermostat up, but it gets colder outside in the winter.”
Caller: “I know it gets colder in the winter, you smart-a**!”
Me: “When it’s colder outside, your furnace has to work harder to maintain the same temperature in your house. That uses more electricity, so your bill is higher.”
Caller: “But it shouldn’t use any more electricity, I never turned the heat up! Why aren’t you listening to me?!”
My manager also tried to explain but they didn’t understand.
Related:
Thermodynamics, You Take It From Here, Part 21
Thermodynamics, You Take It From Here, Part 20
Thermodynamics, You Take It From Here, Part 19
Thermodynamics, You Take It From Here, Part 18
Thermodynamics, You Take It From Here, Part 17
