Thermodynamics, You Take It From Here, Part 10
Customer: “I want an extra hot latte.”
I make the drink and she takes it. She comes back about two minutes later.
Customer: “It’s too hot!”
Me: “Ma’am, you did order it extra hot.”
Customer: “But it’s too hot! I didn’t need it this hot!”
Me: “Would you like me to put some ice in it?”
Customer: “Well, what good would that do?!”
Me: “It… it would cool it down.”
Customer: “But then it won’t be hot!”
Me: “But it won’t be too hot.”
Customer: “No! I don’t want that. Remake my drink! I want it extra hot, but not too hot.”
Me: “Of course. Could I have that drink back?”
I take her drink back, remove the lid, and pretend to make another drink for a moment. I then simply place the lid back on it and hand her original drink back to her. She’s been watching me the whole time.
Customer: *Takes a sip* “That’s better.”
She leaves and the customer after her watches her walk out.
Next Customer: “What in the ever-loving Goldilocks f***ery was that?!”
Me: “That, ma’am, was customer service.”
Related:
Thermodynamics, You Take It From Here, Part 9
Thermodynamics, You Take It From Here, Part 8
Thermodynamics, You Take It From Here, Part 7
Thermodynamics, You Take It From Here, Part 6
Thermodynamics, You Take It From Here, Part 5
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
