There’s No Time Like The Present
(I’m finishing a transaction for a supermarket customer; she’s just handed me her check but I notice an error.)
Me: “Um, ma’am, if I could just have you fix this part right here–”
Customer: “What’s wrong with it?”
Me: “Well, this is 2009, ma’am.”
Customer: “So what?”
Me: “Well, you wrote the date as August 29, 3009, ma’am.”
Customer: “I don’t understand what you’re telling me! I didn’t do anything wrong!”
Me: “No, of course you didn’t. It was an honest mistake. If you just cross out the ‘3’ in ‘3019’ and write a ‘2’ over it, that’ll do just fine.”
Customer: “You know, every time I come in here I do EVERYTHING right! Every time! You’re the new girl! You think it’s a coincidence that I suddenly start getting the year wrong?! Every time!”
Question of the Week
Have you ever served a bad customer who got what they deserved?