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There’s No Pram Big Enough For This Baby

, , , | Right | CREDIT: LilMixelle | September 21, 2022

I work as a toy shop cashier and shop assistant with a twelve-hour workday schedule. Our boss, my coworkers, and I have a deal that we usually just change on the register each day, and that the one attending the register that day will solely focus on it and will leave tasks around the store for the others.

Alongside toys, we also sell stationery and maternity supplies, including prams, baby walkers, and high chairs.

It was late afternoon, around the time that we’d usually schedule a quick afternoon break. One of my coworkers was on sick leave that day, so I was all alone on the floor at the time. Usually, when a customer asks for directions, I try to navigate them with words rather than leading them to the dedicated aisle as I usually would if I had a backup coworker with me.

A pair of younger soon-to-be-parents came in and headed straight toward our pram display. At the same time, a very nice and patient elderly man came up to me.

Elderly Man: “Could you demonstrate one of your RC cars for me?”

As I was changing the batteries in the car, the man from the aforementioned couple came by.

Young Man: “Could you show me how to fold one of the prams?”

I gave him a quick brief, explaining what and where needed to be pulled and pressed, but it was no good.

Young Man: *Annoyed and arrogant* “Could you go and just show me?”

Me: *Politely* “I’m currently busy, and I’m the only one on the floor at the moment, so I’m not permitted to leave the register. But I’ll be able to help you in about five minutes when my coworker’s break is over.”

Still no good. He stepped up a notch and raised his voice.

Young Man: “What is preventing you from just showing me real quick?!”

Elderly Man: “I don’t mind waiting.”

My coworker, who was also coincidentally the shop manager, overheard our argument and rushed back to see what was going on. And when I briefed him about what was ensuing, this younger man realised he was the manager and promptly said:

Young Man: “I would like to complain about this young lady’s unwilling attitude to help a customer!”

My manager just nonchalantly replied:

Manager: “This young lady hasn’t breached a single code of conduct of our company. She’s currently preoccupied and would’ve been taming the shop alone until recently. Now, how may I help you?”

I could see the one vein on this guy’s forehead showing as he raged back to his lover and they both promptly stormed out of the shop.

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Has a customer ever tried to cross you and lived to regret it? What happened?

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