Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

There’s No Delay On Complaints

, , , , | Right | May 30, 2022

I work in the claims department for a life insurance company, taking claims over the phone. I honestly feel for all of my customers, but some people are convinced that we are actively trying to cheat them. I have some version of this conversation daily, after informing the customer that the claim is still being processed and reviewed.

Caller: “You should be ashamed of yourself! My uncle passed six months ago, and you still haven’t paid!”

Me: “I see in the notes that you returned the necessary paperwork last week.”

Caller: “I didn’t get the paperwork from my cousin until then! I can’t send what I don’t have!”

Me: “Unfortunately, we couldn’t process the paperwork until we received it. We have it now, and we will process your claim as quickly as we can.”

Question of the Week

Tell us about the most outrageous request a customer has ever made!

I have a story to share!