There’s No Benefit You Can Takeaway From This

, , | Right | September 8, 2017

(I am a part-time worker at a well-known pizza restaurant while waiting for my national exam results. During my fifth week of work, I am manning the podium at the entrance, where our current promotions are displayed, and where potential customers can browse the menus. At the time, there is this 1-for-1 promotional menu. It is a four-page menu, opened to the second and third pages to show all the foods eligible for the promotion. During the off-peak hours, two well-dressed customers came up to the podium.)

Me: “Welcome to [Restaurant]—”

Customer: “I want to know about this 1-for-1 promotion.” *gestures at the display*

Me: “The 1-for-1 promotion is only for dine-in, not takeaway. Pretty much, you choose any two items from this list and get the cheaper item free.”

Customer: “So, if I take away this pizza, I can get another free?”

Me: “Sorry, the 1-for-1 promotion is only for eating here.”

Customer: *raises an eyebrow at me* “NOTHING here says 1-for-1 is only for eating here.”

(At this point, I see her glance at my name-tag, which also has the word “Trainee” above my name. Unimpressed, she folds her arms and gives me a sort of arrogant look. Instead of being unsure and approaching my manager, who is manning the takeaway counter, I flip to the cover page of the menu and point to the fine print.)

Me: “It says here that, ‘Prices are subject to Goods and Service Tax as well as service charge.’ Service charge only applies for those who dine-in.”

([Customer], irritated, then glances to the display for $10 regular pizza takeaway and points to it.)

Customer: “With your 10% discount, how much will that be?”

Me: “You have to spend over $40 to enjoy the discount.”

(At this point, [Customer] gives up before glancing pointedly at her companion, who only shrugs before mouthing one of the pizza flavours. At this point, a small family had come in behind them, so I saw fit to redirect the first two customers to what I assume was their destination.)

Me: “If you would like to take away, you can proceed there and my manager can assist you.”

(Both women proceeded to the counter without a word and left me with two thoughts. One, how difficult can it be to calculate the assumed 10% ‘discount’ of a $10 pizza and deduce the final price of $9? Two, if she knew there even was a 10% discount, shouldn’t she also know of the amount she needs to spend to enjoy it? I ended up resigning a week later due to my school term starting. Never have I regretted that choice!)

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