There’s No Benefit You Can Takeaway From This

, , | Right | September 8, 2017

(I am a part-time worker at a well-known pizza restaurant while waiting for my national exam results. During my fifth week of work, I am manning the podium at the entrance, where our current promotions are displayed, and where potential customers can browse the menus. At the time, there is this 1-for-1 promotional menu. It is a four-page menu, opened to the second and third pages to show all the foods eligible for the promotion. During the off-peak hours, two well-dressed customers came up to the podium.)

Me: “Welcome to [Restaurant]—”

Customer: “I want to know about this 1-for-1 promotion.” *gestures at the display*

Me: “The 1-for-1 promotion is only for dine-in, not takeaway. Pretty much, you choose any two items from this list and get the cheaper item free.”

Customer: “So, if I take away this pizza, I can get another free?”

Me: “Sorry, the 1-for-1 promotion is only for eating here.”

Customer: *raises an eyebrow at me* “NOTHING here says 1-for-1 is only for eating here.”

(At this point, I see her glance at my name-tag, which also has the word “Trainee” above my name. Unimpressed, she folds her arms and gives me a sort of arrogant look. Instead of being unsure and approaching my manager, who is manning the takeaway counter, I flip to the cover page of the menu and point to the fine print.)

Me: “It says here that, ‘Prices are subject to Goods and Service Tax as well as service charge.’ Service charge only applies for those who dine-in.”

([Customer], irritated, then glances to the display for $10 regular pizza takeaway and points to it.)

Customer: “With your 10% discount, how much will that be?”

Me: “You have to spend over $40 to enjoy the discount.”

(At this point, [Customer] gives up before glancing pointedly at her companion, who only shrugs before mouthing one of the pizza flavours. At this point, a small family had come in behind them, so I saw fit to redirect the first two customers to what I assume was their destination.)

Me: “If you would like to take away, you can proceed there and my manager can assist you.”

(Both women proceeded to the counter without a word and left me with two thoughts. One, how difficult can it be to calculate the assumed 10% ‘discount’ of a $10 pizza and deduce the final price of $9? Two, if she knew there even was a 10% discount, shouldn’t she also know of the amount she needs to spend to enjoy it? I ended up resigning a week later due to my school term starting. Never have I regretted that choice!)

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  • ArchStanton75

    My takeaway from the story was that OP was wasting her manager’s and her company’s time. They were still wearing a “trainee” tag, which meant they weren’t there long. They quit the following week because the new school year started. So that meant the manager and company spent time and effort on an employee who likely knew from the outset that they wouldn’t be there longer than a month. I understand the desire for work experience, but that’s what volunteer hours are designed for. Get the experience without costing the company anything and making people feel like they’ve wasted their time training a worthless employee. Be considerate, regardless of the company. It also never looks good to have “Worked at _X_ for one month” on one’s resume.

    • Lorie

      Why should people have to work for free to get work experience? That’s what I hate about the whole “Volunteer hours” thing. There are limited hours in a week and some people need all the paid hours they can get to deal with bills. Yes, it sucks that the company spent some time training people but I in no way feel bad that they spent money doing it. Plus, it is possible for people to think that they are going to keep a job while going to school but then realize that the hours for that job don’t work with their school. So you can’t always assume that they started knowing they were going to quit.

  • Danger Russ

    Yea that service charge excuse is stupid. I would’ve asked for a manager.

    At the minimum, let the customer order the special and require that they pay tip. That’s assuming that the discount really doesn’t apply to take out orders.

    We have a similar thing in the US with groupon. Most groupon deals are for dine-in only. I once tried to go to a chicken place and do takeout for $40 worth of wings. They said I couldn’t do takeout, even if I paid tip. I then said I will eat in and take what I can’t finish out. At that point I was refused service.

    This was the stupidest thing for the restaurant to do. They ran a promotion, got the customer into the store, the customer was willing to pay tip to compensate the staff properly – and the staff didn’t even have to do any of their usual work. Instead they got a bad review and an unhappy customer. That is not how you run a promotion.