There’s Literally An App For That

I work front desk at a relatively big apartment complex which has some owners and companies doing [Online Vacation Rental Company] rentals in some of the units.

A lot of the property owners hate these units, as a lot of them are not vetted properly and just book a room to party for a night and trash the place; it’s cheaper to do so compared to a hotel room. Luckily, my job does not require me to provide any service to [Rental Company] guests, as we’re only paid to look after the building and the tenants.

One day, there’s this group of six to ten women who have booked a two-bedroom apartment for a hen’s night. They come into the lobby.

Guest #1: “Hi there, we are checking in. Here are the papers.”

Me: “Hi there, I assume you’re a [Rental Company] apartment? In that case, we don’t handle keys or the check in process for your apartment.”

Guest #2: “It says here that we need to collect keys from you.”

Me: *Reading the instructions* “Hi there. It says here that you go pick up keys from the locker down the street.”

Guest #2: “Oh, my God. Why is check-in at this place so difficult?”

Me: “Unfortunately, this place is not a hotel, so we do not handle [Rental Company] guests.”

The guests groans and eventually leave to get their keys.

Later that night, one of the women phones the intercom.

Guest #3: “Excuse me, bucket of ice to our room, please. Thanks.” *Hangs up*

Me: *Calling back* “Hi there. We do not provide that service here. If you require ice, look in the freezer in your fridge or go to the convenience shop across the road.”

Guest #3: “There is not enough ice here. Can you go fetch us some from the shop, then? Thanks.”

Me: “No, I cannot. As I said, we do not provide these services.”

Guest #3: “Well, that’s a rude shock. Can you go get us extra towels for the room ASAP?”

Me: “Please ask your [Rental Company] host.”

Guest #3: “Do you do anything? Do you even know the Wi-Fi password?”

Me: “Please ask your [Rental Company] host.”

Guest #3: “Honestly shocking service.  We’ll never be staying here again and will be leaving you a really bad review.”

Me: “As I mentioned before, this place is not a hotel. You have booked an [Rental Company] apartment, so anything you require should be communicated to your host.”

Guest #3: “TERRIBLE SERVICE!”