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There’s A Bit Of A Thought Blockage Here

, , , , | Right | April 26, 2021

I work for a national roadside, insurance, and travel company. My primary job is to sign older drivers up for a “Safety Driving Class” that covers general safety tips for older drivers. All of this is done over the phone; the classes are not regularly scheduled, so I often have to call folks back when we have a class available.

This caller has me looking for a class and I have to schedule her for a call back as we don’t have one. I’ve called her twice now, but each time, the call went straight to voicemail. 

Finally, she calls me.

Caller: “You know, I was expecting you to call me back, but you haven’t! I’m very angry with you; I thought you were a very nice girl.”

Me: “Ma’am, I have tried to call you twice, on [date two weeks ago] and [date one week ago]. Each time, it went straight to voicemail. I’ve left you multiple messages.”

Caller: “Well, of course, it does. I blocked your number!”

She rambles for a minute while I sit, stupefied as to how she expects me to contact her if she blocked my number to call her. Once I gain my wits:

Me: “Ma’am, if you blocked my number, there’s no way you would’ve ever gotten my messages or phone calls.”

Caller: “NO! My phone is set up so that if you leave a message when I’ve blocked your number, I’ll get your messages. I didn’t want to get any solicitation from you or [Company].”

I saw no point in arguing with her; clearly, she hadn’t gotten my messages and believed she’d still get them with my number blocked.

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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