There Snow Limit To That Entitlement

The store that I work at is right next to a fairly big bus station, so we have a problem of people parking their cars in our lot rather than the bus station’s parking lot. Our store manager doesn’t care enough to actually do anything, so we just have to smile and bear with customers complaining about there not being enough parking, due to a bunch of our spaces being taken up by non-shoppers.

A woman comes in, buys a fair amount, and then requests someone to help load her car. When we get out, she walks up to a car that is covered in snow. We’ve had a week or so of snow at this point, but today has been bright and sunny, so it is obvious that she is one of those who parked here long-term while she went on a trip or something. Still, knowing that it wouldn’t do any good to mention it, I just smile and prep to load her bags.

She pops open the trunk, I start putting the bags in, and then she comes from around the car with an ice scraper in her hand and tries to hand it to me.

Me: “Um, no, thank you?”

Customer: “You need to scrape off my car.”

I am kind of shocked at her audacity.

Me: “I’m sorry, but I’m just here to help load your car.”

Customer: “But it’s your fault it is covered in snow.”

Now even more shocked.

Me: “I’m very sorry, but we don’t control the weather.”

Customer: “You should have brushed it off earlier.”

I didn’t trust myself to speak without laughing or mocking her, so I just shook my head, dropped the last few bags in her trunk, and then turned and pushed the cart away. Thankfully, she didn’t try to chase me or anything, and I will admit to finding it quite funny when I came out to help someone else load their car about ten minutes later and saw this woman trying to chip away at the half-melted mound of snow on her car.