There Is No App For People This Stupid

, , , , , | Right | November 25, 2018

(I work in a national chain coffee shop similar to the one with the mermaid logo; we have a rewards app similar to theirs, although neither the app nor our store look the same in concept or design. A customer comes in who has been coming in pretty regularly the past couple of weeks. The first time I saw her, she recognized my boss and had a lengthy conversation with him, so it’s somewhat fair to assume she’s not unfamiliar with our cafe.)

Customer: *pulling out her phone to show me* “I have a free drink with you guys.”

Me: *instantly realizing it isn’t our application* “Um, I’m not sure that that’s our app.”

Customer: *condescendingly* “Yes, it issss!”

Me: “Are you sure? Would you mind taking it to the home page or something really quickly so I could verify?”

(The customer proceeds to exit out of the app, and I see on her screen she has the app for our competitor, which is what she presses on.)

Me: “Yeah, that’s not for this store.”

Customer: *in the same tone as before* “Yes, it issss!”

Me: “Uh, no, this is for [Competitor]. You’re at [My Cafe].”

Customer: “Yes, that’s right.”

Me: “Right, so, it doesn’t work here.”

Customer: “Why not?”

Me: “Um… Because it’s for [Competitor]. Again, we’re [My Cafe]. It doesn’t apply here.”

Customer: “Well, why not?!”

Me: *completely baffled that she hasn’t understood* “Because that’s the application for [Competitor] and it does not work here, because we are [My Cafe].”

Customer: “I don’t understand the difference!”

Me: “It’s for [Competitor], which is not our company. We are a totally separate company, completely unaffiliated with them, and we have a totally different application. Again, that’s for [Competitor], and that’s why we can’t accept it.”

Customer: “Oh! This isn’t [Competitor]?”

(She left after this. I’m still confused how she knew my boss so well and had been coming fairly consistently, yet didn’t realize this entire time that we were a totally different company. Our logos, design, concept, menu, and even colour scheme are completely different. Sadly, this is pretty common!)

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