There Has To Be A Better Way (Or At Least A Cheaper One)
I have recently seen my gynecologist, who recommends a new birth control to manage my endometriosis. Unfortunately, the closest pharmacy that can fill it is thirty miles away from my home, so I call them before making the trip down there.
Pharmacist Tech: “This is [Pharmacy]. How can I help you?”
Me: “I’m calling about the prescription that was sent over and want to know how much it will cost before heading down there.”
I give him my information and he checks to see how soon it can be filled.
Pharmacist Tech: “We have it in stock so you can pick it up today.”
Me: “Do you have an estimate of how much it will cost? I was having a hard time figuring out whether my insurance will cover it or not.”
Pharmacist Tech: “It looks like your insurance doesn’t cover it.”
Me: “Okay, so how much will it be out of pocket?”
Pharmacist Tech: “We can figure that out when you pick it up.”
Me: “No. I need to know how much it costs before driving thirty miles one way.”
Pharmacist Tech: “Oh, well, we can also do home delivery.”
Me: “I still need to know the estimated cost before making any decisions.”
Pharmacist Tech: “It’s $2,000.”
I pause for a long moment.
Me: “Please cancel the prescription.”
Pharmacist Tech: “Why?”
Me: “Because I’m not paying $2,000 for birth control!”
I still got a phone call later about it being ready for pickup and had to call again to tell them I didn’t want it anymore.
Question of the Week
Have you ever met a customer who thought the world revolved around them?