There Can Be Only One

, | Right | December 14, 2009

(I am a manager in a department store. I’m returning a call to a customer who has a complaint.)

Me: “Hi, this is [My Name] calling from [Department Store] to follow up with your concern.”

Customer: “Yes, I was in your store yesterday and I had to wait in line forever. I had a coupon that expired at one pm. I got tired of waiting, so I just left.”

Me: “I’m sorry about that. Would you mind telling me in which area you were trying to pay?”

Customer: “All over. The lines were long everywhere. I’m thinking about cutting up the credit card I have with you all!”

Me: “Well, I do want to thank you for letting me know. We had tried to make sure that someone was scheduled to ring at every register, and it looks like we have some opportunity to improve that.”

Customer: “Oh, every register had someone ringing at it. There were plenty of salespeople.”

Me: “Well… uh… how can I help you then?”

Customer: “There were just too many customers in your store!”


This story is part of the complaining customer roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

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