There Are Two Kinds Of Customers… But Still Only Five Nuggets
I used to work at a popular fast food chain. During orientation, I was told that at some point, I would be asked, “How many nuggets are in the five-piece?”
Sure enough, it happened twice.
The first time:
Customer #1: “How many nuggets are in the five-piece?”
Me: “Can you repeat that question, please?”
Customer #1: “How many nuggets are in the five… piece… Oh.”
As she heard herself, she hung her head.
Customer #1: “I’m so sorry. I’m exhausted.”
Fair enough; we all have those days!
The second time:
Customer #2: “How many nuggets are in the five-piece?”
Me: “Can you repeat that question, please?”
Customer #2: *Loudly and angrily* “I said, how… many… nuggets… are… in… the… five-piece?!”
Should I have told him there were four pieces?
Question of the Week
Have you ever served a bad customer who got what they deserved?
