There Are Many Degrees Of Intelligence
(I work in a large retail chain store. Head office has sent us booklets on loss prevention, and every employee is required to read the whole thing and sign off on it.)
Me: “Wow, can we really do that?”
Manager: “Do what?”
(I point to a section of the booklet that explains we can place shoplifters under citizen’s arrest.)
Manager: “No. You don’t do that here.”
Me: “But these directions came from head office.”
Manager: *laughs* “Oh, [my name], you slay me. Those morons never know what they want! If you actually tried to arrest a shoplifter, we would get in all sorts of trouble.”
Me: “You mean in case the shoplifter tries to sue us?”
Manager: “I’m not too worried about that, actually. I’m more worried about the head office guys chewing us out for ‘poor’ customer service.”
Me: “So, we were given directions that were important enough to require signing off on, but we CAN’T follow them.”
Manager: “Correct.”
Me: “And the geniuses who came up with this nonsense earn way more than our salaries combined?”
Manager: “Also correct.”
Me: “I suppose they’re also more educated than I am?”
Manager: “Intelligence and education are two very different things.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.