Their Time For Wi-Fi Has Come
(I’m working as customer support for an ISP company. Some customers know more than others, but this tops the whole thing.)
Me: “Okay. I’m going to help you connect your computer to the Wi-Fi. If you take a look in the lower corner to the right, you’ll find five bars that indicate if you’re connected or not.”
Customer: “I can’t find it.”
Me: “Hmm, do you see a clock in the right corner?”
Customer: “No, not at all, but I can see something that tells me the time.”
(After twenty minutes of struggle, I actually managed to connect the customer’s computer to the Wi-Fi.)
Question of the Week
Have you ever served a bad customer who got what they deserved?