Their Sub Ordering Skills Are Subpar

, , , , | Right | July 20, 2018

(I work at a well-known sandwich shop that recently held a Dollar Sub Day for its customers. This event only lasts for about fours hours, and then we go back to business as usual. For the rest of the day, we continue to get calls and customers walking in asking if we are still doing the special. This happens well over four hours after the event, in our drive-thru over the intercom.)

Coworker #1: “Hey, how’s it going?”

Customer: “Good! Can I have two [sandwich #1]s, four [sandwich #2]s, and two [sandwich #3]s?”

(We think nothing of it because this is a common thing. [Coworker #2] and I start to make the sandwiches he is ordering.)

Coworker #1: “Okay, I have [sandwiches ordered]. Anything else for you today?”

Customer: “No, thanks!”

(We are almost done making all the sandwiches by the time they finish.)

Coworker #1: “Okay, your total will be [total]. See you at the window!”

([Coworker #1] sends the order.)

Customer’s Wife: “Wait, what?! That can’t be right, it’s Dollar-Sub day!”

Coworker #1: “No, I’m sorry that ended [about four hours ago].”

Customer: “Oh, we didn’t know that.”

(It is on every poster that was around, including a few Internet ads.)

Customer: “Can we cancel all but two of those?”

(We had all of their sandwiches made. After that, my coworker went through the long process of changing their order. We wasted about six sandwiches that we couldn’t sell.)

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